"To err is human", and that goes for a hair salon too. There are so many mistakes that we consciously and unconsciously to make the salon, but it is important to learn from these shortcomings. Let us look at some of the common hair mistakes and errors and how to avoid this effect on our business.
The golden rule is to build good practice is to have a consistent work schedule. They have a fixed time for your salon and make this known to their customers, you can certainly bend the rules in certain situations to ensure customer satisfaction, rather than a general basis, hold confirmed schedule. Never cross your appointment book gives the impression that is busy or not available for their clients. It can send the wrong signals and destroy your business in this process.
Obtaining customer feedback from every single person is very important. This is probably the only way you'll get to know exactly what the customer thinks your salon and services. If you made a grave mistake, most customers are reluctant to offer their opinions, but will do it on a piece of paper. So, make sure to place a bunch of feedback forms at the front desk and encourage the customer to fill in the time of departure. Take into account the criticism and turn it into an opportunity to rectify mistakes and improve your business.
if you want to be treated as a professional, then it is important to dress and behave like one. Most hairdressers make the mistake of dressing in an unprofessional manner that sends the wrong impression. Rather than dress neatly and professionally, and make sure that your own hair style is well and appropriately. Good communication skills are required in the hairdressing profession and you also tend to make friends here specially with regular clients. But remember to draw the dividing line between work and friendship. Interactive with their customers, but make sure not to get involved or to include them in the personal relationship that could end up harming your reputation
Understand the importance of customer service and how it can make or break your business. Ensure that your clients receive appropriate attention and make sure you feel good and special. Employing a good receptionist who can greatly contribute to making customers feel warm and comfortable in front of a počinje.Uredan and warm atmosphere, friendly staff and good service hold the key to gaining customer trust. Try to avoid using your cell phone, when attending to a customer, but if you must, then make sure you inform the customer by saying you'll be back soon. Rich in all the attention to the client, instead of taking the other co-workers or other matters, when customers are present in the salon.
Taking care of these errors will ensure that your business is growing hair from strength to strength with a reputation as a hairdresser.
